To ensure a Next Day delivery, orders must be placed before mid-day. We operate from Monday to Friday, and orders placed Friday afternoon will be processed the following Monday. Orders dispatched on Friday via Next day delivery will be delivered the next working day (Monday) unless you contact us first and we can arrange a Saturday delivery for a surchage.
Please also note that products that are over 1.5mtrs in length including ducting are subject to a £27.50 delivery charge to cover the Parcelforce large service which is unfortunately only available on a 48 hour working day service.
All standard orders to the UK Mainland carry a £3.95 (inc VAT) delivery charge, and are typically despatched the same day - excluding Saturday and Sunday - and usually arrive 2 - 4 days after despatch.
Orders received after mid-day will be processed the following day (excluding Saturdays and Sundays), and we aim to despatch all orders within 1 working day.
Orders are sent out using Royal Mail, although we use carriers for certain bulkier items, and to certain delivery destinations. You should receive your items 3 - 6 days after ordering at very worst case.
Please be aware that we reserve the right to request additional postage in the rare event that the weight and destination of the order far exceeds expected delivery costs. We may also cancel an order if the additional cost cannot be met, or if the buyer requests cancellation.
We use Paypal and Stripe checkouts to arrange payment. We do not send items out before payment has cleared.
For any problems or issues regarding delivery, please use our contact form and we will endeavour to rectify the problem.
Please see the specific delivery details below:
Delonghi Pinguino Air Conditioning Units
Due to the size/weight of these units we are forced to use an oversize consignment delivery service available with DPD freight. This is typically a 1-2 working day tracked service. We do ask for a day to prepare the units for freight so we usually find that your air conditioner will be delivered within 1-2 working days from ordering which allows for any influx of orders or delay in despatch.
Standard UK Mainland Delivery
For delivery to Mainland UK, there is the option of Standard Delivery or Next Day Delivery. Standard delivery a is Royal Mail Tracked 2-4 Day service and carries a £3.95 inc VAT charge. Next Day Delivery is for those wanting a quicker delivery, and the charge is £7.50 inc VAT. We do ask that you supply a telephone number if you choose this option, which will be passed onto the carrier.
Please note, for certain areas of the UK there is sometimes a surcharge from Parcelforce, the correct service to your area should be available at the checkout with their details noted below. If there is any issue with the delivery service, destination and your order we will endeavour to make contact with you as swiftly as possible to discuss the options.
Please note that any order placed after mid-day may not get processed until the following working day.
Scottish Highlands - £20.00
Sadly, couriers charge a surcharge for all consignments going to the following postcodes. We do only charge what they cost to ourselves however we are continually trying to negotiate better contracts with couriers. Carrier typically takes 3-4 days.
Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50Northern Ireland, UK & Scottish Islands - £28.50
Sadly, couriers charge a surcharge for all consignments going to the following island postcodes. We do only charge what they cost to ourselves however we are continually trying to negotiate better contracts with couriers. Carrier typically takes 4-5 days however this can fluctuate depending on the freight route taken, please ensure to supply a telephone number for the carrier as this is required for international shipping.
Postcodes: BT, IM, TR21-25Channel Islands
Our standard Royal Mail postage includes the Channel Islands, and is suitable for small to medium sized packages. In some cases for larger orders we may be forced to use Parcelforce, in which case we would have to contact you with regard to the below option.
Postcodes JE AND GY. Parcelforce Courier takes 2 - 3 days, with a charge of £15.00. Please supply a telephone number for the carrier.Please note; failure to supply the correct delivery option will result in delay to your order. To ensure deliveries are not held up unnecessarily, please choose the correct delivery zone for the area in which the item is being delivered to, thank you.
Although the delivery methods we use usually result in fast transit times, on occasion items go missing in the post which is out of our control. If you do not receive your order please notify us as soon as possible, and we will do all we can to rectify the issue.
Every effort is made to ensure items are in stock, but please understand that on occasion an item can be out of stock even if available for purchase. In this instance there may be a slight delay, if you have an urgent requirement please check stock before ordering.