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Returns Address:

Power Discount LLP
28 Aston Road,

At Power Discount we want to make sure you have the right product, quickly and at the right price. However we know sometimes mistakes happen or items can be faulty so we want to ensure that we make things as easy as possible for you to return items to us.

Delonghi Air Conditioners

Please note that for all Delonghi returns where they are not faulty, a return carriage cost is payable to cover the freight to return the consignment of £36. Delonghi's distribution centre's also charge a 3% handling fee for return to their stores, in the case of returns for the portable Pinguino units these costs are deducted from the refund of any returned units.

Ensuring that the unit is packaged and returned in re-saleable condition is a responsibility of the customer. If the unit is returned damaged or not in a re-saleable condition then further charges may be incurred.

General Information

If the item is faulty, damaged, or been sent incorrectly then you can return it to us using the Royal Mail freepost returns address that you will be given immediately after filling in our returns form. Please contact us on contact@powerdiscount.co.uk with the details and we can send a link to the returns form to you.

This policy refers to items bought from our website - if you made the purchase through another channel then we must follow their returns procedures.

If you want to return an item after changing your mind, that is completely fine, the only stipulation that we have to make is that if you open the item, please ensure it is repackaged as new and that it can be resold (after inspection) once we receive it back. Unfortunately, items that are in sealed plastic blister packs can't be returned unless faulty or may be subject to a restocking fee.

If you change your mind, let us know within 30 days. If an item is faulty then we can replace it for you any time within the manufacturers warranty period. Different manufacturers have different warranty periods, if you can't find the warranty period on any documentation let us know and we will find out for you. You can contact us via our email contact@powerdiscount.co.uk or by phone.

Please send back as much information as possible to ensure that we can process your return request as quickly as possible. We aim to process all returns within 7 days of receiving the item back at our depot.