Returns & Exchanges – Power Discount

At Power Discount, we’re committed to ensuring your satisfaction with every purchase. If something isn’t right, we’ve made our returns process clear and fair for all customers.

📦 Returns Address

Power Discount Returns
28 Aston Road
Waterlooville
PO7 7XJ

🔁 General Returns Policy

You may return goods within 30 days of receiving them for the following reasons:

• The item is faulty or damaged

• You received the wrong item

• Parts are missing

• You’ve changed your mind (within 14 days)

Please note: Returns do not apply to goods made to order or customised to your specifications.

📝 How to Return an Item

All returns must include a Returns Form with the following details:

• Your name and original order number

• The reason for return

• Whether you would like a refund or an exchange

Please email us for a copy of the returns form and we will email through a printable PDF copy for you.

Please note: We can only exchange items like-for-like. If the exchange differs in price, a new order will need to be placed.

🔧 Faulty Items

If your item is faulty within 30 days of delivery, please contact us at contact@powerdiscount.co.uk or call 02380 201948.

• We will arrange free return shipping via Royal Mail or DHL, depending on item size.

• If a replacement is required urgently, we recommend re-purchasing while the original is returned for inspection (typically 10–14 days).

• Once a fault is confirmed, you’ll receive a full refund, including original postage.

🚚 Damaged Items

If your order arrives visibly damaged:

• Refuse the delivery or sign for it as damaged.

If the damage is only noticed after delivery:

• Email us at contact@powerdiscount.co.uk with:

  • Your order ID

  • Clear photos of the damage

  • A contact phone number

We’ll assess the case and arrange a replacement or collection where necessary. Some cases may require a new order pending further investigation.

🔄 Change of Mind / Non-Faulty Returns

If you’ve changed your mind, you can return items up to 14 days from receipt.

Important:

• Returns must be approved in advance and assigned a Returns Number.

• Items must be returned within 10 working days of approval.

• You are responsible for return postage costs and safe delivery.

• Items must be returned unused, in original packaging, and include all accessories, manuals, and components.

• Any item returned without approval or missing parts may be rejected or incur a deduction (up to 50%) from the refund.

Please ensure items are securely packaged and sent via a tracked, signed-for service. We cannot accept liability for items lost in transit.

🔒 Special Order & Custom Products

Products cut to length (e.g., cable) or made-to-order (e.g., Hamilton Hartland ranges) cannot be returned, except if faulty.

Special products include:

• All Hamilton Hartland custom ranges (All Linea ranges, All CFX ranges, All Sheer Ranges, All Cheriton Ranges, All Woods Ranges, All Bloomsbury Ranges)

• We may, at our discretion, accept a return with a restocking or handling fee. Contact us within 14 days of receipt to discuss your case.

💳 Refunds

Once approved, refunds will be processed within 14 days of confirmation that you're entitled to a refund.

📞 Need Help?

If you're unsure about your return or need assistance:

• 📧 Email: contact@powerdiscount.co.uk

• 📞 Phone: 02380 201948

We’re here to help make your return process smooth and efficient.