*For all enquiries please call 02380 201 948, Free delivery on all orders over £100ex VAT*

Returns Address:

Power Discount Returns
28 Aston Road,
Waterlooville,
PO7 7XJ

At Power Discount we want to make sure you have the right product, quickly and at the right price, however we know sometimes mistakes happen. Items can be faulty, so we want to ensure that we make things as easy as possible for you to return items to us.

Faulty Returns:

Non-Faulty Returns:

Delonghi Air Conditioners

Please note that for all Delonghi returns where they are not faulty, a return carriage cost is payable to cover the freight to return the consignment of £36. Delonghi's distribution centre's also charge a 3% handling fee for return to their stores. These costs are then deducted from the refund of any returned Pinguino units.

Ensuring that the unit is packaged and returned in re-saleable condition is a responsibility of the customer. If the unit is returned damaged or not in a re-saleable condition then further charges may be incurred.

General Information

If an item has been sent or received incorrectly please contact us on contact@powerdiscount.co.uk or via telephone on 02380 201948 with the details. We can then ensure the correct product is despatched and arrange for collection/free postage return of the incorrect item.

The above policies refer to items bought from our website - if you made the purchase through another channel then we must follow their returns procedures.

If you want to return an item after changing your mind, we ask that you please ensure it is repackaged as new and that it can be resold (after inspection) once we receive it back. Unfortunately, items that are in sealed plastic blister packs can't be returned unless faulty or may be subject to a restocking fee.

If you change your mind, let us know within 14 days. If an item is faulty then we can replace it for you any time within the manufacturers warranty period. Different manufacturers have different warranty periods, if you can't find the warranty period on any documentation let us know and we will find out for you. You can contact us via our email contact@powerdiscount.co.uk or by telephone on 02380 201948.

Please send back as much information as possible (a note with your details, or a copy of the invoice) to ensure that we can process your return request as quickly as possible. We aim to process all returns within 7 days of receiving the item back at our depot.